FAQ's

ORDERING QUESTIONS:

RETURN QUESTIONS

What's your return/exchange policy? 

If you received something and it doesn't fit the way you'd like please reach out to darkaceapparel.com within (5) days of receiving to set up an exchange. We'll supply you with the address to send your item to and the, once received, we will issue the size you want to be sent out. Exchanges or returns are not available on select items. Please see the item's product description. Shipping costs will not be covered on the new item being sent out unless you were sent a size other than what you ordered, the wrong item, or your item was damaged in some way. 

If you were sent the wrong size, wrong item, or your item(s) was/were damaged, please send pictures to darkaceapparel.com within (5) days of receiving and you will be sent the correct item(s). 

How long will it take to process my order?

At this time the majority of our products are ran through a print on demand company. That said, depending on the product it could take 1-2 weeks for your order to first be made and then shipped. Your patience is greatly appreciated! 

How do I track my order (I have my tracking number)?

Follow the link below that is associated with the shipping that you purchased. Once there you’ll be able to input your tracking number to easily track your package. Please allow up to 24 hours after receiving your confirmation email for your tracking to update and show any progress. If you have any further questions or concerns please email info@darkacediscgolf.com

Domestic: 

  • USPS 5 Day; https://www.usps.com/?utm_medium=search&utm_source=google&utm_campaign=evergreenps&utm_content=e317_eese&gad_source=1&gclid=Cj0KCQjw4MSzBhC8ARIsAPFOuyWk4fRjsDzXI2uy6wozSxRb1X7H2lmqGWCs8BlG7uIUw2N5mvRWfeUaAs3lEALw_wcB&gclsrc=aw.ds
  • Fedex 2 Day; https://www.fedex.com/en-ph/tracking.html

How do I track my order(I DON’T have my tracking number)?

If you purchased shipping that includes tracking, but you cannot find it, please contact info@darkacediscgolf.com with your contact info and order confirmation number and we will get your tracking number to you!

Can I change my order after it has been placed?

If the order has already been processed we may not be able to modify or change your order before it gets shipped out. However, if we are able, changes or modifications shouldn’t be a problem. If we do make changes, price changes could apply. 

Contact us via email at darkaceapparel@gmail.com

What do I do if I made an error on any of my personal info for the order?

Whether it be for your name, email, or address- if your order hasn't been fulfilled we should be able to make any changes for you without issue. Once the package has been shipped, it is unfortunately out of our hands. However, we will still keep you up to date on the order. If it is returned to us for any reason, we will contact you.

For any this or any other issue please contact us via email at darkaceapparel@gmail.com

I received the wrong size, how does this get fixed?

Oh no! We are sorry we got the wrong size. Please reachout to us immediately at darkaceapparel@gmail.com and we will rectify the situation! Please include a picture of what you received and your order number. 

I received damaged/ broken products !

If the product(s) arrive damaged please contact us at darkaceapparel@gmail.com and we will be happy to rectify the situation!
- Please include your order number, photos of your broken product(s), and a photo of the paper receipt in your order.

Once we've received your email we'll be able to set up a new order to be on your way asap! 

I'm missing items from my order, what do I do?

We are so sorry! Please email us immediately at darkaceapparel@gmail.com with your order number,  what product is missing, and a photo or your paper invoice- we will be happy to rectify the situation!

When are ____ items going to be back in stock?

If you find something you love but we are currently Out of Stock in your size, we suggest you sign up for a restock alert on that product's page. You will be notified via email when that product is back in stock. Some sizes we do not keep in stock as frequently, this has to do with demand! 

 

SHIPPING QUESTIONS

Do you ship internationally?

Short Answer: YES! We work with a print on demand company that ships internationally. 

How long does it take for my order to arrive once shipped?

Please note that all shipping time frames do not include the time it takes to process your order, and also do not include pre order/ made to order time frames.

Domestic: 

  • USPS 5 Day(5 BUSINESS* days after the order has SHIPPED)
  • Fedex 2 Day(2 BUSINESS* days after the order has SHIPPED)

*Business days are Monday-Friday and all bank holidays

International:

  • Fedex International
    *FEDEX INTERNATIONAL SHIPPING TIMEFRAMES ARE ESTIMATES BASED ON FEDEX.COM ZONE BREAKDOWN. Please visit FedEx.com for additional information*

 

Do you offer expedited shipping?

Unfortunately we do not as the majority of our items are made to order.

 

My tracking number shows my package was delivered but it wasn't. Help!

We understand how frustrating it can be to have a package go missing, but unfortunately we have no control over a package once it leaves our warehouse. 

That said, follow the following steps based on what shipping provider you went through:

USPS: Notorious for scanning orders as “delivered” before they’ve actually been delivered. If you do not see your package on the day you received a “delivered” notification please give it a day or two. Also regularly check with neighbors or others you may live with. If you still haven’t received your package please reach out to our customer support via darkaceapparel@gmaill.com 

Why was my package returned to you guys?

If your package is returned to our warehouse, don’t panic. There are several reasons this can occur, and our support staff will send you an email in regards to how to best get it back on its way to you. 

Please send any other questions/comments to darkacepparel@gmail.com and we'll be happy to help!